At Double T Synergy Hub Limited, customer satisfaction is important to us.
We understand that sometimes a purchase may not meet your expectations, and we are here to help.
Eligibility for Refunds
Refunds are applicable under the following conditions:
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, unwashed, and in their original condition with tags attached.
- The original receipt or proof of purchase must be provided.
Non-Refundable Items
The following items are not eligible for refunds:
- Items that show signs of wear, washing, damage, or alteration.
- Clearance or sale items (unless received damaged or incorrect).
- Items returned after the 7-day return window.
Refund Process
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Exchanges
If you received a defective or incorrect item, we will gladly offer an exchange, subject to availability. If the replacement is unavailable, a refund will be issued.
Shipping Costs
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can resolve the issue promptly.
Contact Us
For all refund or return inquiries, please contact us at:
📧 contact@doubletsynergyhublimited.com
By making a purchase from Double T Synergy Hub Limited, you agree to this Refund Policy.